Arc Raiders players have been getting banned for using accessibility controllers, and now Embark Studios has finally responded, confirming the issue and promising a fix.
The situation has raised serious concerns around how anti-cheat systems handle assistive hardware, especially as some affected players rely on these devices just to be able to play at all.
Embark Confirms Accessibility Controller Ban Issue
In a post shared on social media, Embark acknowledged that some players using accessibility peripherals were incorrectly banned.
It’s come to our attention that certain players using accessibility peripherals are getting banned in the game.
We are working hard on resolving this issue as soon as possible. Our support team is reviewing all appeals, please continue to reach out to us if this has happened to…— ARC Raiders (@ARCRaidersGame) March 17, 2026
The studio said it is “working hard on resolving this issue as soon as possible,” and confirmed that its support team is currently reviewing appeals from affected users.
Players who believe they were wrongly banned are being encouraged to reach out, with Embark indicating that cases are being handled individually for now.
Player Reports Show How Serious The Problem Is
The issue gained traction after multiple reports surfaced online, including one widely shared case from a quadriplegic player using a sip-and-puff “QuadStick” controller.
The player explained that the device allows them to control a computer using breath input, yet they were still flagged, suspended, and eventually banned.
After the post gained attention, their account was restored, suggesting the bans are not intentional but caused by the system incorrectly identifying these devices as cheats.
Anti-Cheat Likely Misidentifying Accessibility Devices
Early signs point to Arc Raiders’ anti-cheat system treating certain accessibility controllers as suspicious hardware.
These devices don’t provide a gameplay advantage, but because they behave differently from standard inputs, they can appear similar to modified or automated control systems.
This creates a tricky situation where tools designed to make games more inclusive are being caught in the same net as actual cheats.
How To Appeal Or Report A Wrongful Ban
If you’ve been affected by the Arc Raiders accessibility ban issue, Embark is currently handling appeals through its support system.
You can submit a request through the official Technical Support Center, explaining your setup and the device you’re using. Including details about your controller and how it functions can help speed up the review process.
Embark has specifically asked players to continue reaching out if they were impacted, which suggests they are actively monitoring reports and reversing cases where appropriate.
Right now, this is the main way to get unbanned, as there’s no global rollback or automatic fix in place yet.
Frustration Builds Alongside Other Issues
Interestingly, many replies to Embark’s statement weren’t focused on the bans at all, but on ongoing server problems.
Players have been reporting crashes during runs, lost loot, and disrupted progression, with some linking the issues to a recent update.
That same update also introduced balance changes, including nerfs to the Il Toro shotgun, as well as new cosmetics like hairstyles and the Rawhide Outfit. The reception has been mixed, adding to the overall frustration in the community.
Cheating Concerns Still Linger In The Background
This situation also ties into Arc Raiders’ broader struggles with cheating.
Earlier this year, a duplication glitch caused major disruption in matches, forcing Embark to step in with server-side fixes. While the studio has taken a strong stance on banning cheaters, players have continued to raise concerns about how effective those systems really are.
The accessibility ban issue highlights the other side of that equation, where anti-cheat can go too far and catch legitimate players instead.
Fix Is Coming, But Players Must Appeal For Now
Embark hasn’t provided a timeline for when the issue will be fully resolved, but has made it clear that a fix is in the works.
Until then, affected players will need to rely on the appeal process to get their accounts restored.
With Arc Raiders continuing to compete in the extraction shooter space, how Embark handles this situation could have a real impact on player trust, especially for those relying on accessibility features to play.